Request Technical Assistance / Repair Service for VELUX Products

Kindly have the product information prepared. Click here for guidance on how to identify your VELUX product and the information required. It is important to adhere to this safety guideline while gathering the product information and/or documenting the product issue.

We advise you to upload images or videos of the product and the issue whenever feasible, adhering to the safety guideline (maximum 10 MB).

You will need to provide details about the product environment (such as the product's location, the surrounding situation, roof pitch, and roof type). This information is essential for our technician to prepare for the visit and to carry out the work safely.

If a service visit is required, we kindly request that you provide information that will assist us in planning the visit efficiently (e.g.: parking, access to the building).

Kindly make sure that you provide a valid email address and phone number, allowing us to verify your request and reach out to you before the visit.

Please review our warranty policy here.
If the product is still covered by the warranty, kindly have the invoice or proof of warranty available."

If the product is no longer under warranty, you will need to pay for the service costs. For details on our service pricing, please read here.